The average American has over $155,000 in household debt. FinTech lenders and for-profit banks issue high interest loans to consumers. Credit Unions have quietly existed as not for profit lenders that offer lower cost loans and should dominate consumer lending.
Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. We’re seeking a US Head of People (Operations) to scale our fast growing team.
Our fully remote team is spread across Argentina, Brazil and the US. Our Software Engineering and UX teams are based in Brazil with a small and growing group in Argentina.
Our operational and customer facing teams - such as Demand Gen, Sales, Implementation, Success and Product - are primarily located in the US.
As a Sr. Partner Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the implementation process for our Credit Union Partners. As one of our technical post-sale leads, you will drive partner design, configuration and delivery of Clutch’s next-generation PoS solution that turns Credit Unions into Fintechs.
This role is a good fit for people with technical backgrounds who enjoy communicating and empathizing with collaborators of a variety of backgrounds, both technical and non-technical.
What’s in it for me @Clutch ?
Join an Andreessen Horowitz backed vertical SaaS company on its path to becoming the category leader in the space
The well funded company is among the fastest growing SaaS companies and has 12 years of cash runway
International colleagues from Argentina, Brazil, Germany and the US
Semi-annual international off-sites
Experience working with 2nd time founders who deeply understand the problem space and FinTech
Proven track record of a top-notch product, north of 50 paying clients and strong word of mouth
Established customer success and engineering organizations
Lead by alumni from Wharton and Berkeley with experience at top tech companies in the Bay Area and Latin America
Founded by Nicholas Hinrichsen (CEO) and Chris Coleman (CPO), who met at Stanford Business School in 2011 and exited their previous company to Carvana.com
What you'll do
Lead and architect technical vision for large enterprise partner’s implementation, testing and reporting, including collaboration with product and engineering for the implementation of beta products with innovation partners
Work with and directly support our partners to craft the best possible experiences for users in Clutch
Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments
Be an expert on Clutch’s platform capabilities and app design patterns
Work closely with cross-functional teams to improve and evolve products
Manage the day-to-day operational and tactical aspects of multiple Implementation projects
Effectively communicate plans, progress and status to both internal and Customer stakeholders
Collaborate with Customer Success, Product and Engineering teams within Clutch to run beta programs for new features, improve the platform, and grow our Credit Union community
Who you are:
Background in Computer Science or strong technical training
2+ years experience integrating with web APIs. Experience with modern web frameworks a plus (React, Node.js, etc)
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDK's, etc.)
Excellent communication skills; comfortable leading meetings with C-level contacts.
Ability to identify and clearly communicate pragmatic solutions to complex integration problems.
Self-starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems.
Ability to travel as necessary (post pandemic) - up to 10%
It will be nice to have:
Ability to read, write, and understand code in multiple programming languages
Superior time management skills to manage multiple external customers simultaneously
A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way that most people could understand