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Insurance Process Investigations Specialist

Ethos Life

Ethos Life

Bengaluru, Karnataka, India
Posted on Thursday, October 26, 2023

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone.

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

About the Role

Ethos is seeking an Insurance Process Investigation Specialist to assist our CX Compliance Team in conducting detailed investigations, aimed at identifying breakdowns and to size the extent of issues surfaced. The person in this role will also be tasked with helping strategize and implement solutions to help cure the issues discovered. The successful individual will apply their ability to investigate issues with minimal guidance to find the core issues and solutions. In this role you will be responsible for understanding the ‘ideal state’ of the process and identify exactly where gaps occurred to help mitigate risk for the business.

Duties and Responsibilities:

  • Complete investigations into issues that surface and impact Ethos’ administration of policies
  • Collaborate with various teams to assess the issue's scope.
  • Work with product and compliance teams to help determine whether there are financial or compliance implications to issues surfaced
  • Identify and create manual procedures to address any impacts of issues surfaced
  • Help determine priority of the implementation of technology fixes or manual workarounds to ensure continued compliance
  • Meet individual and team quality goals to ensure a positive, compliant customer experience
  • Identify and implement process improvement opportunities
  • Support internal product development efforts, including testing and QA

Skills and Qualifications:

  • 1+ year(s) experience in US insurance industry
  • 3+ years experience in operations, customer support, customer success, or related role
  • Detail oriented
  • Ability to intuitively make connections based on findings
  • Use of data to inform and support critical decisions
  • Project manage assigned tasks and established timelines
  • Ability to work independently and collaborate with various departments
  • Outstanding written and verbal communication skills
  • Proficiency using MS Office tools and Google Docs Editors/Drive



Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.