Leland’s mission is to unlock human potential by making the world’s expertise more accessible. We do that through a platform that connects people with coaching, content, and courses that can can help them achieve their most ambitious career and educational goals. Since our founding in 2021, we’ve helped tens of thousands of people reach their most ambitious goals, raised $19M from world-class investors, and built the industry leader in educational and career coaching.

We're looking for a results-driven intern to optimize our sales and partnerships operations, focusing on process automation and client satisfaction. In this role, you'll be responsible for ensuring perfect client-coach matches, developing automation strategies for enhanced customer experiences, and providing critical market intelligence to drive business growth. If you're passionate about customer success, data-driven operations, and helping build scalable sales processes at a fast-growing startup, we'd love to chat.

What you'll be doing:

• Match clients to best-fit coaches and ensure exceptional coaching experiences

• Develop automation strategies to streamline partnership and sales customer journeys

• Support sales and partnerships teams with research, optimization, and process improvements

• Analyze data to identify coach supply gaps and communicate insights to leadership

• Build scalable partnership strategies and coach recruitment initiatives

• Monitor key metrics and create dashboards that drive data-informed decisions

• Collaborate across teams to optimize operations for rapid business growth

Your skills & experience:

• Previous internship experience in a fast-paced environment including Sales Operations, Business Development, Consulting, Customer Success, or Marketplace Operations

• Demonstrated ability to manage client relationships and understand customer journey optimization

• Strong analytical and data interpretation skills, with experience using analytics tools to identify trends, gaps, and opportunities

• Proven research and market analysis capabilities, comfortable synthesizing complex information into actionable recommendations

• Exceptional communication and stakeholder management skills, able to work effectively across sales, partnerships, and operations teams

• Experience with CRM systems, sales automation tools, or marketplace operations preferred

• A detail-oriented, customer-centric mindset with passion for operational excellence and process optimization

Why Leland?

• Join a high-growth consumer marketplace startup focused on helping people achieve their goals by connecting them with expert coaches

• Opportunity to take part in building a world-class team

• A collaborative, high-energy environment where your contributions have a direct impact

• The chance to join a passionate team helping people achieve their career and educational dreams

Leland is an equal opportunity employer. We encourage candidates of all backgrounds and demographics to apply.