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Staff DevOps Engineer

Loop Returns

Loop Returns

Software Engineering
Posted on Friday, October 27, 2023
Loop’s DevOps engineers have deep technical infrastructure skills in cloud technologies, observability, containerization, automation tools, and configuration management. Our projects and decisions are guided by two ultimate goals: to architect a resilient and secure platform, and to make our fellow engineers’ lives easier.
The DevOps engineers are the primary SME for building and maintaining common infrastructure required by all of Loop’s applications. Together with our sister-team, Developer Experience, we work to build a seamless developer environment to make development, deployment, and maintenance a frictionless experience for Loop’s Software Engineers. The Staff DevOps Engineer reports to the Director of Platform Engineering, works across DevOps, DevEx and Security, while partnering with Product Engineering. All teams within the Engineering Department - DevOps included - share the responsibility for ongoing operation of Loop’s applications (think monitoring and incident response).
Members of the DevOps team have a strong pull to leave the world (or at the very least, the software industry) better than they found it. They know how to interact with both empathy and confidence: when they feel strongly about their opinions they dig in their heels, but they also know how to help their peers truly shine. They are just as aware of and comfortable with their limitations as their strengths — bonus points if you can tell us the last time you brought down production and how you learned from it.
We’ve listed what to expect and where you’ll be spending your time. This is an indispensable role with us, so we’re looking for examples of when you’ve tackled similar challenges throughout your career. We’ve laid out the experience and skills that are important for your success. We appreciate that different humans solve problems in different ways, so we don’t expect you to fit exactly into a list of requirements.
Loop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.
Our tech stack: AWS Cloud (Kubernetes, Serverless architecture, Redis, Aurora, DynamoDB, and identity management), Docker, Laravel, Linux, PHP8, Terraform, CircleCI, ArgoCD, Elasticsearch, MongoDB, Node.js

Challenge: Contribute to building the best ecommerce post-purchase platform in the market

  • Architect and lead comprehensive efforts to design, build and re-architect components to support our multi-tenant SaaS application.
  • Create technical vision that complements our platform and engineering operation to achieve Loop’s Product Development goals.
  • Define, manage, maintain, and sometimes completely overhaul continuous integration pipelines.
  • Set up, optimize, or modify infrastructure monitoring and alerting.

Your experience:

  • 10+ years of hands-on experience leading, building, and maintaining large-scale distributed infrastructure and automating highly-available and resilient systems.
  • 5+ years of experience using Amazon Web Services or other Cloud Platforms.
  • 3+ years experience with containerization and scaling containerized infrastructure, including Kubernetes.
  • Prior experience as a software engineer working with large scale, multi-team agile frameworks.
  • You’ve led the implementation of observability or site-reliability efforts and steer engineering practice to increase quality and reliability.
  • You have proven success leading large scale re-architecture efforts and greenfield architecture implementations.

Challenge: Contribute to the engineering practices Loop needs to be successful, focusing on scalability, security and reliability

  • Design and plan for minimal disruption, system security, scalability, cost efficiency and clarity to the engineering team.
  • Introduce and lead initiatives to implement department-wide architecture or infrastructure changes that require cross-team collaboration.
  • Share opinions about what best practices will help us scale effectively, and advocate for these with other engineering teams.
  • Collaborate with other engineers on new capabilities and tooling to continuously improve the value Loop provides merchants and customers.

Your experience:

  • You have experience leading projects that resulted in over-arching infrastructure changes with minimal (or no) downtime and alignment across the organization.
  • Can give examples of actively incorporating good security posture in your projects, and have opinions about how to create a quality-driven development process.
  • Have a tried and true method for receiving requests from stakeholders, prioritizing them and managing expectations.
  • Your rollback plans are just as meticulous as your rollout plans.

Challenge: Elevate the engineering culture at Loop

  • Present and speak to engineering teams on complex topics, articulating your vision and experience in a relatable way.
  • Proactively coach and mentor across the engineering team and know how to modulate your communication style to create an encouraging atmosphere for all of your teammates.
  • You lead with inspiration and by example so that other engineers aspire to work with you and learn from working with you.
  • You actively advocate for diversity and know how to create an environment where your teammates feel comfortable to shine.

Your experience:

  • You have experience working directly with Engineering Managers and Staff Engineers as peers to scale teamwork and achieve results.
  • Can share specific examples of mentoring across all experience levels of engineers, helping the engineering organization grow together.
  • You made your role better than you found it by proactively creating and continuously improving expectations, tooling and processes.
  • You are able to share a few examples of when you’ve had to lean into tough conversations with your peers and managers, both giving and receiving difficult, but important feedback.
In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.
We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.
We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.
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