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Solutions Engineer II, APAC

Lucid

Lucid

Melbourne, VIC, Australia
Posted on Wednesday, June 12, 2024

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

We are looking for a smart, inquisitive, passionate, organized and creative individual to work with the Lucid sales team to accelerate the growth of our thriving suite of products: Lucidchart, Lucidspark, and Lucidscale. A Solution Engineer is respected as a product expert and sought after to navigate challenging customer requests and needs. They represent a valuable service to the Sales and Product organizations by understanding and demoing the product suite, as well as crafting business solutions that solve real-world problems for our clients. You will work directly with customers as the primary technical point of contact throughout the sales cycle.

Responsibilities:

  • Create and deliver custom technical demos of the Lucid products to prospects and customers
  • Enable customers to use Lucid in unique and valuable ways
  • Answer security related questions and alleviate concerns
  • Engage frequently with Product and Engineering teams to relay customer challenges and successes
  • Other duties as assigned

Requirements:

  • 1-2 years in Solution Engineering customer facing experience
  • An undergraduate degree in Engineering, Information Systems, Economics, or other STEM focus with strong academic performance
  • Demonstrated interest in customer success
  • Excellent written & verbal communication skills, including presentation acumen
  • Prior colleagues would describe you as passionate, hard-working, fun to be around, and someone who takes initiative
  • Strong technical background
  • Can easily thrive working in a fast-paced, start-up-type environment
  • Detail-oriented, organized and a good team player
  • Bias towards finding solutions vs. shutting down ideas
  • Can relate to Lucid Software's products and culture
  • This role requires that you work out of our Melbourne office two days per week on Tuesday and Thursday.

Preferred Qualifications:

  • Experience working in B2B SaaS or in sales, with enterprise clients a plus
  • Experience with coding, Excel formulas, or other technical software tools.
  • Familiarity with Cloud Networking Architecture or Information Security is a plus
  • Design savvy and familiar with current UX design trends
  • Experience with SCRUM/Agile methodologies
  • Familiarity with JavaScript/CSS/HTML/DOM manipulation

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