Nomi Health was founded in 2019 as a direct healthcare company with a simple yet bold mission: rebuild the healthcare system so it is accessible and affordable for everyone. We are rebuilding the healthcare system by cutting costs, confusion, and complexity through direct contracts and payment with providers, deep data dives, and convenient patient care.
We are seeking a talented and passionate Care Guide (Healthcare Customer Service Representative ) to join our team in Salt Lake City or Orem, Utah. We need someone who truly cares about other people's needs, capable to handle difficult situations, and have a strong sense of responsibility for successful results.
This position is Monday - Friday 8 am - 4 pm onsite. We have two offices; Salt lake City or Orem.
How you will make an impact
Monitor and respond to incoming calls and emails in a friendly, timely, and HIPAA‐compliant manner
Identify the member’s needs, clarify information, research every issue, and provide solutions and/or alternatives
Manage inbound/outbound calls and emails from members and contracted providers
Provide consistent, accurate, and professional communication through email, telephone and chat while maintaining a positive, courteous attitude towards the member
Input accurate and thorough member profile and all documentation into the Care Management software.
Properly escalate unresolved queries to the next level of support.
Comply with all HIPAA and PHI compliance regulations.
Performs other related duties as assigned
What we are looking for
High school diploma/GED
1+ year customer service experience
General understanding of the healthcare industry (insurance, medical benefits, medical billing, etc.)
Proficiency with computers, Microsoft Office, apps and instant messaging
Effective communication skills; verbal and written
Willingness to cover on-call shifts, if/when required
A professional demeanor, especially when assisting others who are experiencing challenges
The ability to multitask, while working both quickly and efficiently
Nomi’s journey is just starting in delivering disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We are dedicated to our mission to remove healthcare hurdles and rebuild healthcare the way it should have always been: for everyone.
The system must change, and we’re the ones to do it. Join us on the journey.