We are seeking a dynamic Learning and Development Specialist to join our team. You will design, develop, and deliver impactful training programs that enhance the skills and knowledge of our providers and call center staff. You will be instrumental in creating a high-performance culture by aligning training initiatives with organizational goals.
How you will make an impact
Develop programs and curriculum for providers and call center staff that aligns with program needs, considering approach and delivery of trainings
Provide effective and efficient remote trainings for program staff
Responsible for the creation and maintenance of training materials, including on the job support references. Excel at integrating system content and behavioral change content into materials
Partner cross functionally with internal stakeholders to ensure proper understanding of program and workflows to create necessary and accurate trainings
Design assessment tools, Analyze the effectiveness of training sessions and develop appropriate modification if needed
Collaborate with staffing partners to conduct training needs assessments, identify training opportunities and schedule appropriate training sessions
Develop systems to monitor and ensure employees are performing their responsibilities according to the training
Provide support and mentoring for new providers and agents while conducting an evaluation and identifying sections where improvements are needed
Create and maintain the program s SharePoint site
Upload training content to accessible and centralized locations (e.g., SharePoint, LMS)
Prepare and Facilitate Train the Trainer (TTT) approaches for staffing partners or as needed, responsible for creating and maintaining resources used for TTT as well
What we are looking for
Education: Training and Development, Instructional Design, or a related field
5+ years of experience in training design, development, and delivery
Proficiency in MS Office suite of applications like Word, Excel, PowerPoint, and Outlook etc
Proficiency in Learning Management Systems (LMS) and SharePoint
Strong understanding of instructional design models and adult learning principles
Excellent written and verbal communication skills
Must be able to excel in a fast-paced environment
Ability to manage multiple training projects and meet deadlines
Strong organizational and project management skills
Flexibility to provide trainings outside of M-F 8-5 to accommodate provider schedules
Experienced working in agile and iterative environments, willingness to adjust as needed