We are seeking a detail-oriented and organized Staffing Coordinator to join our team. You will be responsible for developing and managing efficient schedules for our providers and call center staff to ensure optimal patient care. You will have strong organizational skills, the ability to multitask, and excellent communication abilities.
How you will make an impact
Develop and manage provider and call center staff schedules across multiple shifts
Manage and maintain provider and agent schedules by filling open shifts, coordinating schedules to increase or decrease the amount of necessary coverage, including changing shifts immediately to ensure shifts are staffed appropriately
Update and maintain system to reflect holidays, time off requests, appointments, trainings and unavailability
Resolve scheduling conflicts and manage last-minute changes efficiently
Communicate regularly with stakeholders regarding assignments and issues
Monitor staff performance and attendance, reporting any issues to management
Ensure all shifts are filled to meet requirements
Keep phone list updated, and current staff information updated in system; contacting any team members if shift changes are made or if they are late to their shift
Communicate daily with key stakeholders within organization; including providers and agents to ensure coverage
Ensure staff are aware of schedules on a weekly basis
Provide reports as requested related to provider shifts and predicted patient volumes
Assist in training new staff on scheduling systems and procedures
Manage onboarding process of new providers and agents
Ensure compliance with company policies and regulatory requirements
What we are looking for
2 degree required; 4 year degree preferred
Understanding of shift planning and allocation and knowledge of labor laws
Proficiency in scheduling software, or willingness to learn
Strong organizational and time-management skills
Excellent verbal and written communication skills and problem-solving skills
Must have high speed internet at home to access our scheduling software
Must be able to excel in a fast-paced environment
Previous experience working in scheduling required
At least one year of clinical experience preferred