JOB POSTING

Senior Salesforce Administrator

Join the Operations team shaping the future of AI-powered shopping experiences across our global software platforms.

About Us:

Our team is small, highly motivated, and focused on marketing excellence. Our organization is for individuals who appreciate challenging themselves and who thrive on curiosity and continuous development. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are essential. All team members are expected to have excellent communication skills and the ability to work both independently and collaboratively across our organization and customer base.

Our Mission:

Our mission is to create intelligent shopping experiences for the purpose of delighting our customers globally. Rebuy is a fully remote company and is trusted by some of the fastest-growing brands in DTC such as Aviator Nation, Liquid Death, Magic Spoon, Blenders, Laird Superfoods, Primal Kitchen, and many more. We value ownership, self-motivation, and empathy. Each team member plays a significant role in the company and is helping to shape the future of intelligent commerce. We build strong and lasting partnerships with all of our merchants and partners, provide a safe and fun work environment, and truly love what we do.

This Role:

As a Senior Salesforce Administrator at Rebuy, you will be the primary steward of our Salesforce environment, driving its daily administration and strategic optimization. You’ll lead key projects and initiatives that align with revenue operations, empowering Rebuy’s go-to-market (GTM) teams to reach their goals efficiently. Working closely with cross-functional GTM teams, you’ll ensure that our Salesforce platform not only supports current business processes but also evolves to meet future needs.

The ideal candidate will bring extensive Salesforce expertise, with a deep understanding of best practices and hands-on experience across multiple Salesforce clouds, including Sales Cloud and Data Cloud. Additionally, your familiarity with third-party integrations will enable you to enhance and streamline our platform. Your role will be pivotal in enabling our sales, partnerships, success, and marketing teams to operate at peak performance through a well-optimized and scalable Salesforce environment.

This role offers an exceptional opportunity to lead Salesforce administration at a strategic level, driving impactful change from day one. You’ll be at the helm of critical projects, working alongside senior leadership to shape the future of our CRM systems and operations. Your expertise will directly influence high-priority initiatives and guide the evolution of our Salesforce environment as we scale.

What you’ll do:

• Salesforce Administration:
  • Lead the day-to-day administration of the Salesforce platform, including user setup, role and profile management, security settings, and data management.
  • Configure and maintain objects, fields, page layouts, custom apps, validation rules, workflows, and process automation.
  • Manage data migration, data quality, and deduplication efforts to maintain data integrity.
  • Maintain, enhance, and create dashboards, reports, and business intelligence solutions.
• Platform Enhancements & Customization:
  • Design and implement new Salesforce features, functionalities, and enhancements to meet business requirements.
  • Identify areas of improvement in the Salesforce environment and proactively implement solutions to improve user experience and system performance.
  • Collaborate with internal stakeholders to gather business requirements and translate them into Salesforce solutions.
  • Ensure the successful deployment of system enhancements and maintain the overall health of the Salesforce instance.
• Integration Management:
  • Lead efforts to integrate Salesforce with third-party tools (e.g., marketing automation, ERP systems, billing, etc.).
  • Ensure data flow and synchronization between Salesforce and integrated systems are optimized and functioning efficiently.
• Training & Support:
  • Provide ongoing training and support for end-users to promote Salesforce adoption across the organization.
  • Troubleshoot and resolve technical issues, escalating them to the appropriate teams as needed.
  • Create and maintain comprehensive documentation related to Salesforce processes, customizations, and integrations.
• Governance & Best Practices:
  • Develop and enforce Salesforce best practices to ensure compliance with internal policies and industry regulations.
  • Lead efforts in user access controls, security protocols, and system audits.
  • Stay updated on new Salesforce releases, features, and third-party applications to recommend improvements.

What you’ll need:

• Salesforce Knowledge: Expert understanding of Salesforce administration, including advanced user setup, roles, profiles, permissions, data management, and system maintenance within Salesforce Sales Cloud. Additional knowledge of Salesforce Data Cloud is a huge plus!

• Technical Skills: Advanced experience with Salesforce tools and features, such as reports, dashboards, custom objects, flows, roll-ups, and data schema is required. Experience with automation tools like Flow and other declarative tools to streamline business processes is essential.

• Problem-Solving: Strong ability to diagnose and resolve complex Salesforce issues, ensuring efficient and effective solutions that minimize disruption for users.

• Communication and Collaboration: Excellent communication skills with a proven track record of collaborating successfully across various teams and stakeholders.

• Learning Agility: Proactive in keeping up-to-date with Salesforce best practices, new features, and industry trends. Committed to continuous learning and professional growth within the Salesforce ecosystem.

• Tech Stack: Experience with GTM tools integrated with Salesforce such as LeanData, Chili Piper, Hubspot, Apollo, Salesloft, Sales Engagement, Crossbeam, Momentum, Intercom, Sweep, Jira or other similar technologies, with the ability to manage and optimize these integrations effectively.

Interview Process:

After you submit your application, our team will review your resume. If your work is everything we are looking for, you will be invited to a 30-minute phone interview where a team member will dive a little deeper into your experience but also give you a little more info on what it’s like to work with us. If you pass this phone interview, you will proceed to the next set of interviews, which will include:

• Meeting with the Hiring Manager
• Panel interview with some team members
• Short final interview with the CEO and COO

Benefits:

Rebuy is a fully remote company and we provide our employees with everything they need to succeed both professionally and personally.

• Work from anywhere (with a strong internet connection)
• 100% free health, dental, and vision insurance for you and your family
• Flexible vacation, paid holidays, parental leave, and sick leave policies
• 401(k) retirement plan
• Company contributes 3% of your salary as a 401(k) bonus (no vesting)
• Amazing team of highly talented and driven people, redefining intelligent commerce