Companies you'll love to work for

Peer Counselor / Supporter

Sonar

Sonar

Customer Service, Legal
United States
Posted on Thursday, March 21, 2024

ABOUT SONAR

Sonar Mental Health is a mission-driven startup founded out of Stanford and a personal wellbeing companion for young people. Our app uses machine learning to identify moments of distress, assist with real-time coping and help navigate seeking support. We lower the bar for young people to notice and address wellbeing challenges.

In June 2023, we raised a $1M pre-seed round from venture firms such as Lightspeed Ventures, 500 Global, Peterson Ventures, Alpine Investors, and J4 along with several notable angel investors.

ROLE OVERVIEW

What you’ll be doing

  • Acting as a wellbeing companion for young people (ages 12-17) and their families by communicating via texting. We do not provide clinical care, think of this role more like a supportive friend/guide. Actions include:
  • Proactive outreach based on flags from our machine learning models
  • Proactive check-ins based on user preferences
  • Conversations based on inbound request from users
  • Suggesting improvements to Sonar conversational design principles
  • Adhere to Sonar policies to ensure family confidentiality
  • Helping to improve our automated response suggestions/LLMs

Note: Conversations tend to be 15-20 messages in length, covering checking in, active listening and making recommendations to resources, techniques or to talk to someone they trust to support them. We provide detailed guidance and training for how to approach these conversations.

Who you are

  • Passionate about support the mental health & wellbeing of young people
  • Strong Communicator with GenZ and Alpha: Ability to 1) read, write and converse fluently in English (including understanding American slang); and 2) communicate effectively with other Sonar team members
  • Support Oriented: Highly empathetic with strong listening skills. Experience in support or user experience oriented roles (customer success, UX design, peer counseling, crisis hot-lines, etc.) is a plus
  • Highly Reliable: Track record working under and consistently meeting deadlines. Experience working in process and judgment oriented roles is a strong plus
  • Other Stuff: Highly proficient using computers. This is a remote role.

Hours

  • Ability to be on-call for 6-8 hours in US time zones. We expect there to be ~2 hours of work during this time. You can be doing other things, throughout, but timely responses to messages are expected
  • 2-7 days per week
  • Hired as a contractor

Compensation

  • Cash: $30-50/per shift, based on experience level