TLDR: night shift (2am-11am ET) to support student wellbeing over text message chat. Please only apply if you can cover these hours at least 5 days per week, ideally 7.

ABOUT SONAR

Sonar Mental Health (“Sonar”) is an AI-powered mental health platform helping young people thrive. In partnership with school districts across the nation, the company is addressing the adolescent mental health crisis to measurably improve student well-being and identify mental health challenges early. Sonar’s wellbeing companions (real people, chatting as Sonny) engage with students directly through text messages whenever they need support. The platform sets students up for long-term success while providing school districts with a cost-effective, scalable solution to support more students, while boostingboost student engagement and academic performance andwhile reducing chronic absenteeism.

ROLE OVERVIEW

What you’ll be doing

• Acting as a wellbeing companion for young people (ages 12-17) and their families by communicating via texting. We do not provide clinical care, think of this role more like a supportive friend/guide. Actions include:
• Proactive outreach based on flags from our machine learning models
• Proactive check-ins based on user preferences
• Conversations based on inbound request from users
• Suggesting improvements to Sonar conversational design principles
• Adhere to Sonar policies to ensure family confidentiality
• Helping to improve our automated response suggestions/LLMs

Note: Conversations tend to be 15-20 messages in length, covering checking in, active listening and making recommendations to resources, techniques or to talk to someone they trust to support them. We provide detailed guidance and training for how to approach these conversations.

Who you are

• Passionate about support the mental health & wellbeing of young people
• Strong Communicator with GenZ and Alpha: Ability to 1) read, write and converse fluently in English (including understanding American slang); and 2) communicate effectively with other Sonar team members
• Support Oriented: Highly empathetic with strong listening skills. Experience in support or user experience oriented roles (customer success, UX design, peer counseling, crisis hot-lines, etc.) is a plus
• Highly Reliable: Track record working under and consistently meeting deadlines. Experience working in process and judgment oriented roles is a strong plus
• Other Stuff: Highly proficient using computers. This is a remote role.

Hours

• 2am - 11am ET shift, 7 days per week
• Hired as a contractor