Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Sophos sucht Bewerber für die Position des Cyber Security Support Specialist (w/m/d) (Endpoint). Sie müssen in der Lage sein, technischen Support sowohl für unsere Partner als auch für unseren weltweiten Kundenstamm zu leisten. Sophos ist ein führender Anbieter von Netzwerk- und Endpoint-Security, der sowohl unseren Partnern als auch unseren Kunden qualitativ hochwertigen Support bietet. Für unser dynamisches technisches Support-Team in Cork, Irland, suchen wir technisch versierte Mitarbeiter mit ausgeprägten Fähigkeiten zur Fehlerbehebung. Sie werden nicht nur in der Lage sein, Kunden bei der Lösung technisch komplexer Probleme zu helfen, sondern auch eng mit den Bereichen Engineering, Professional Services, Sales Engineering und anderen funktionsübergreifenden Teams zusammenarbeiten, um Feedback zur Verbesserung der Produktqualität und Zuverlässigkeit unserer Produkte zu geben. Sie werden auch an der Identifizierung von Möglichkeiten zur Verbesserung von Prozessen und Verfahren beteiligt sein, um die Effizienz und die Kundenzufriedenheit zu steigern. Diese Position ist eine Herausforderung in einem dynamischen Team und bietet viel Raum für Wachstum!

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· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.