Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com
We are seeking a customer-centric Lead Development Rep (LDR) to join our team. The successful candidate will be responsible for managing inquiries and marketing-generated interest from small businesses. The role involves creating a fantastic buying experience for the small-business segment and delivering high-quality sales opportunities for our channel partners. As an LDR, occupy the critical space between the sales and marketing teams, ensuring a quick and efficient connection between potential customers and Sophos' channel partners.
What You Will Do
Gain a comprehensive understanding of the security threats faced by small businesses and uncover their security requirements. Provide advice and innovative ideas to help them minimize security risks.
Facilitate the management of inquiries and interest generated from small businesses by providing a prompt and efficient connection between prospective customers and Sophos' channel partners.
Act as the liaison between our marketing teams and channel partners by being proactive, consistent, and highly organized in your approach to managing leads and opportunities.
Utilize sales tools and processes to track progress and improve performance.
Stay up to date on industry trends and maintain a deep understanding of Sophos' products and services to effectively convey their value to customers.
Deliver top-notch chat engagement to both prospects and customers on Sophos.com with a white-glove approach.
Be flexible and willing to provide coverage for colleagues as needed, including those in the Chat Development (CDR) team.
What You Will Bring
1-2 years of work experience in customer-centric roles, preferably in a sales or marketing capacity.
Customer-centric mindset, with a strong focus on providing exceptional service and experiences.
Enthusiasm for learning and staying up to date with new technology and tools.
Strong written and verbal communication skills in English.
Strong multitasking, organization, and prioritization abilities.
Ability to work independently while also collaborating effectively within a team environment.
Comfort with remote work and a reliable remote setup.
Amenable to work on NA Shift.
What's Great About Sophos?
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.