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Renewal Sales Operations Specialist



Sales & Business Development, Operations
Vancouver, BC, Canada
Posted on Tuesday, September 19, 2023
Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at
Role Summary
We are seeking a highly skilled and motivated Renewal Sales Operations Specialist to join the Sophos team. As a Renewal Sales Operations Specialist, you will play a critical role in affecting and operating the renewal process for our existing customer base. You will collaborate with cross-functional teams, such as sales, finance, and customer success, to ensure the successful renewal of customer contracts and maximize revenue opportunities. Ideally, you possess strong people skills, excellent attention to detail, and an understanding of business processes related to customer renewals.

What You Will Do

  • Customer Analysis: Analyze Customer Contracts and Product selection related to customer renewals to determine the best renewal path options for customers.
  • Customer Engagement: Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process. Effectively communicate Sophos renewal offerings.
  • Partner Relationship Management: Maintain positive relationships with our top partners, addressing their inquiries, concerns, and escalations throughout the renewal process. Proactively identify and resolve potential roadblocks to the renewal process.
  • Revenue Optimization: Drive the process of identifying opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey. Work closely with the sales team to drive revenue growth from existing customers.
  • Process Improvement: Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience. Identify automation opportunities and leverage technology tools to optimize workflows.
  • Collaboration and Communication: Collaborate effectively with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process. Clearly communicate renewal status, risks, and opportunities to relevant stakeholders.

What You Will Bring

  • Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles.
  • Experience in Sales, Customer Success, or Renewal Management preferred.
  • Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.
  • Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with customers.
  • A self-motivated and proactive approach to a set of tasks, with the ability to work independently and prioritize tasks effectively.
  • Experience in the technology industry or a SaaS-based organization is highly desirable.
  • Familiarity with contract management processes and legal terminology is a plus.
What's Great About Sophos?
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact