Account Manager/Product Marketing Specialist (Philippines)
What is Trendsi?
Trendsi is the next generation e-commerce supply chain infrastructure, to empower anyone to build and grow their brands. We combine our technology and supply chain capability to build a reliable backbone to help anyone start and grow his/her online business at minimum risk. Boutique owners has no upfront inventory or subscription cost, one stop access to quality merchandise at great prices with order fulfillment service. We are one of the fastest growing apps on Shopify App Store and ranked #1 in fashion.
Our Mission
Making commerce easier for everyone. We believe every business owner should have access to superior manufacturers with minimal upfront risk. By simplifying product sourcing, manufacturing, and logistics, we strive to become the one-stop-shop supply chain solution for retail businesses on the globe.
Our Investors
We're well funded by a group of specialized investors and great operators that we admire, including LightSpeed Venture Partners, Basis Set Venture, Peterson Ventures, Footwork VC, Eric Yuan(CEO of Zoom), Geoff Donaker(COO of Yelp), Mike Smith(COO of StitchFix), Shan-Lyn Ma (founder & CEO of Zola), Nilam Ganenthiran (President of Instacart), Pasha Sadri (founder & CEO of Polyvore), Davis Smith (founder & CEO of Cotopaxi), and more.
Working at Trendsi
We are a fast-growing team(based in SF and Shanghai) of humble, passionate, fun and diverse human beings, with past experiences from Google, Meta, Ebay, Lime, JD.com, Wish, Alibaba, Tencent, Stanford, and more. Here at Trendsi, there are product managers who are also electronic music producers, and engineers who are diehard soccer fans. Every person at Trendsi raises the bar—and we're so excited for YOU to continue that tradition.
Don’t forget to also check out the our recent live selling event in Los Angeles: https://www.instagram.com/p/CkW3NuoDNF9/
Our Values:
Customer Obsession 客户导向
Ownership 主人翁意识
Embrace Difference 换位思考，和而不同
Direct Feedback is a Gift 直率的反馈是礼物
Humble and Hungry 求知若渴，持续进化
What will you be doing?
Become a Trendsi product and services expert to improve customer engagement using multi-channel marketing tools
Develop and implement product marketing strategies to drive customer engagement and increase product adoption
Understanding and segmenting accounts to send effective campaigns to maintain or increase SOW
Create compelling marketing content, including product messaging, value propositions, and sales collateral, to effectively communicate the benefits of our products to customers.
Monitor account health and proactively address issues to minimize churn in collaboration with cross-functional teams
Collaborate closely with internal teams, including sales, marketing, and product development, to address account needs, resolve issues, and drive product enhancements based on account feedback
Conduct regular check-ins with accounts to review performance metrics, gather feedback, and identify areas for improvement or additional support
Stay up-to-date on industry trends, competitor offerings, and best practices to continuously enhance your product and service expertise and provide valuable insights to accounts
Assist with regular reports on seller/customer status and performance, and identify opportunities for growth and expansion and handoff to the Account Strategist team when they grow their sales to higher levels
Who are we looking for?
Proficient in verbal and written English communication skills
2+ years experience in customer-facing roles like customer success, account management, product marketing, digital marketing, or related role
Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
Analytical mindset with the ability to analyze data and metrics to measure campaign performance and optimize marketing strategies
Experience with marketing automation tools, CRM systems, and digital analytics platforms is a plus
Knowledge of e-commerce, retail fashion, Shopify, and popular social media platforms is a plus
Bonus Points:
If you have had experience running online/boutique/fashion business, it’s a plus since you speak the language your target customers speak and understand their needs.
How do I apply?
If you’re interested in this role, please email your resume to phcareer@trendsi.com or contact the hiring manager jaylene@trendsi.co directly.
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