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(Senior) Product Designer



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Product, Design
Posted on Tuesday, July 18, 2023
Clutch is a Vertical Saas Fintech transforming lending for credit unions. We believe that the best way to enhance the financial well-being of the US consumer is to connect them to the lowest cost of debt. Credit Unions while unheard of in the technology circles are large financial institutions that are community centric and have the best loan products.
The average American carries over $155,000 in household debt. Unlike fintech lenders and for-profit banks that often issue high-interest loans, credit unions operate as non-profit lenders offering lower cost loans. Clutch is an Andreessen Horowitz (A16Z) backed mission driven company. We develop software that empowers credit unions to offer the best digital experience to the 130 million consumers they serve across the country.
Design is a vital organization at Clutch. Seamless user experience is a key differentiator for Clutch in the credit-union industry. By radically improving the banking experience at the credit union we are enabling an average American consumer to save thousands of dollars in debt that can be used towards meaningful life goals.
Credit unions want to enhance the consumer experience but are new to this domain. This requires deep customer empathy and thinking holistically about the end to end consumer experience (B2C) as well as the credit union processing experience (B2B). This is why we are building a team of talented folks who thrive on problem solving through design and love close customer collaboration. Joining Clutch is an opportunity to be at the forefront of the credit union movement and also shape the design culture of the company. We are a remote-first company and hence open to hiring anywhere across the country.

The Role

  • We are looking for an experienced and passionate Product Designer to own and drive forward the Core Product experience at Clutch which consists of lending and deposit account opening products. This person will be strong at both design craft and execution. You will set the foundation for the new design system for the company as well as shape the direction of our lending products. You will be a user and customer champion and a trusted partner to colleagues across the company. You will work alongside a top-notch multi-disciplined team to shape the future of digital products at credit unions.

Your responsibilities

  • Set the Foundation for Clutch Design system along with the designers on the team
  • Lead the design for new features and enhancements ensuring seamless user (consumer) as well as customer(credit union) experience
  • Directly conduct user research and usability testing to ground designs in user and customer insights Design multiple concepts and prototypes rapidly, understanding when to apply a visionary approach, detail-oriented approach, or when to make low-fi sketches
  • Partner with engineering to have a working understanding of technical systems in order to creatively scope prioritization & trade-offs
  • Apply a deep understanding of our customers and the market directly in designing products ensuring we are driving consumer innovation and yet building for customer needs.
  • Stay up-to-date with the latest lending technologies and trends in the US market.
  • Report directly to the ‘Head of Product ’ to shape a strong human centered design culture at Clutch

Skillset you will bring

  • Expertise in design craft and quality with a strong product sensibility- whether it’s visual or interaction design, typography, or pixel perfect deliverables
  • You bring a wealth of knowledge around interaction design principles, up to date trends, and usability heuristics
  • Experience in designing complex B2B (or B2B2C products) demonstrated by a strong portfolio or alternate mechanisms
  • Excellent understanding of user-centered design principles and a strong eye for visual design
  • Proven capability to balance user and business needs, the right balance of rigor and scrappiness.
  • Ability to work effectively in a fast-paced, startup environment
  • Experience conducting user research and translating insights into design solutions
  • 5+ years of experience in product design with focus on fintech products. B2B2C experience is a bonus

What’s in it for me @Clutch?

  • Early team member of a well funded and high growth startup with 8+ years of runway. We have A16z and CMFG ventures amongst other top-notch investors
  • Dynamic and supportive team Opportunity to create impact in the credit union and fintech landscape
  • Experience working with a stellar team:
  • Second time founders who deeply understand the problem space, fintech industry and the venture ecosystem. The company already has a proven track record of top-notch product, customer success and engineering talent.
  • Our founders, Nicholas Hinrichsen and Chris Coleman met at Stanford Business School in 2011 and have had a successful exit to Carvana
  • Our leadership team includes Wharton and Berkeley Haas alumni with experience working at world class product companies in the Bay Area (Microsoft, Instacart etc) and Brazil International colleagues and markets: USA, Brazil, Argentina and Germany
  • Two amazing off-sites/year with the entire team in Brazil and other benefits

This job is no longer accepting applications

See open jobs at WithClutch.