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Business Development Account Manager



Sales & Business Development
San Francisco, CA, USA
Posted on Friday, March 3, 2023
Workstream is a mission-driven company that believes in building premium, modern software solutions for local businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and retain qualified workers.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

The Business Development - Account Manager will report to the Head of Business Development. In this role, you will be a cross-functional role working closely with sales, marketing, revenue operations, customer success, engineering, product, and design to develop, build and implement key strategic partnerships with corporate stakeholders at the largest restaurant and hospitality brands in the world. In this role, you will:

  1. Build and nurture trusted relationships with executive leadership teams (Chief Human Resource Officers, VP Talent & Recruiting, Chief Operating Officer and more) at Top 100 franchised brands to execute preferred vendor and master service agreements (“MSA”) entitlements and expand the partnership well beyond corporate-owned locations with the goal of expansion throughout the whole franchise
  2. Project manage the execution of key strategic initiatives with our corporate partners that will position Workstream as their brand’s preferred hiring and onboarding solution. Select strategic initiatives include, but is not limited to, executing brand marketing entitlements (webinars, events, etc.), delivering insights via Quarterly Business Reviews, and prioritizing brand-specific integrations, and more
  3. Work cross-functionally between sales, marketing, customer success, and engineering / product to ensure health of brand holistically, monitoring metrics such as adoption, churn, NPS, and more

Day in the Life:

  • Partner alongside our exceptional leadership, sales, marketing, and customer success teams to establish a favorable presence at the corporate and franchisee levels of leading restaurant brands through frequent partner meetings, executive business reviews, and joint success partner programs
  • Maintain and build a consistent communication flow with our corporate partners and manage project timelines to ensure client’s KPI’s are successfully delivered
  • Project manage and align the execution of joint partner initiatives both internally and externally
  • Present the Workstream franchise usage success and value creation to C-level stakeholders to secure their commitment to scale the relationship beyond the beta and throughout their franchisee base (eg. generate buy-in from major franchisees, create compelling case studies, secure additional store roll-out commitments, craft account plans, and product upsell & cross-sell)
  • Work closely with marketing, sales, and customer success to ensure Corporate Partnership efforts are accretive to overall company GTM motion, optimizing for incremental ARR growth, given constraints on customer acquisition costs, payback period, customer churn, and product/engineering capabilities
  • Work closely with product and engineering to jointly scope R&D roadmap for enterprise, ensuring the requisite balance between organic vs. third-party engineering and business priorities and tradeoffs
  • Support enterprise sales motion by facilitating introductions and high praise from key corporate stakeholders to their largest franchisees
  • Build cross-functional brand strategy plans and manage their successful execution
  • Plan and attend private partner events and conferences to improve our relationship with key partners

Who You Are:

  • Minimum of 3-5 years of experience in strategic partnerships, enterprise sales, partnership account management, customer success, or business development
  • Executive presence and ability to articulate the value proposition of an enterprise software solution, address difficult questions, and incentivize key stakeholders to support projects
  • A creative, proactive and strategic thinker who has experience opportunity sizing, building business cases for executive leadership, and generating buy-in internally and externally
  • Very organized and accountable with an affinity for building strong relationships
  • Team first mindset; we are a humble and hungry group sharing one mission
  • Can project manage and work efficiently across departments and LOBs
  • Willing to roll up your sleeves and get your hands dirty; no job is too big or too small
  • Excels under high pressure in fast-paced environments with competing priorities
  • The ability to travel and attend marketing events or client conferences 3-5 times a year

What We Offer:

  • A mission-driven and value-based company dedicated to empower deskless workers and local businesses
  • An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
  • Competitive salary and equity
  • Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
  • In office amenities and stocked kitchen
  • 401K Plan
  • Pre-tax commuter benefits
  • Learning/development stipend
  • Unlimited PTO
  • Hybrid Office/WFH schedule

Salary Range: In compliance with the California Pay Transparency Law, the base salary range for this role is between $100,000 - $140,000 in San Francisco. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.